At Scent Desire Official (https://scentdesireofficial.com/), customer satisfaction is our priority. We aim to provide high-quality perfumes and excellent service. However, if you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully for detailed information on our procedures.

1. Returns

We accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging.
  • Returns must be requested within 14 days from the delivery date.
  • You will need to provide proof of purchase (order number, receipt, etc.).

Please note that customized items or sale items are non-returnable unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Insert Contact Email] within 14 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Once your return is approved, we will provide you with instructions on where and how to send the item(s) back.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refunds

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original method of payment within 7-10 business days.

Refunds will cover the cost of the product(s) but will not include the original shipping fees, except in cases where the return is due to an error or defect on our part.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] with proof of the defect or damage. Once approved, we will provide you with further instructions on exchanging the item.

5. Non-Returnable Items

Certain products cannot be returned, including:

  • Opened or used perfume bottles.
  • Gift cards or vouchers.
  • Personalized or customized items.
  • Sale items or items purchased during promotional events.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at [Insert Contact Email]. Be sure to include photos of the damaged or defective item(s) and your order number. We will assess the situation and either offer a replacement or a full refund.

7. Cancellations

If you need to cancel your order, please contact us at [Insert Contact Email] as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions about our Refund and Return Policy, please feel free to contact us: